Frequently Asked Questions
Find Answers Here
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? and more...
Keeping
Our
Guests
Happy!
Yes of course, just press the “Book Now” button.
Pretty much all major & local options… incl: Credit Cards, Paypal, Revolut, Bizum & more
All you options including payment methods are in your dashboard when you login on any page.
Bookings are usually instant, however there maybe occasions when we need to contact you first for something.
Great service, Exceptional Rooms - Marbella Magazine
More questions?
Some random questions that we have been asked during our many years of working in this industry…
Who do I call for help?
Our office number is +34 95123456 - Our mobile & for messages is: +34 661194653
Are parties allowed?
There are no adjoining neighbours, so yes within reason - noise isn't a big issue.
Can I cancel if needed?
Yes, for most booking types - It's an option during checkout to include cancellation.
Are kids allowed?
Children are most welcome - We even have cribs, playpens and an assortment of toys etc.
Do we hold weddings?
We love any type of event! - We even have close connections with trusted local suppliers.
Airport Collection?
We have an airport collection and drop-off service for 70€ each way - (85€ at peak times)